Privacy policy
Last updated 14 November 2026
This policy explains what happens to the personal information you share through this website, which provides information about the stem cell practice of Dr. Fermín Celma in Puebla, Mexico.
What we collect
When you send an enquiry, we collect the details you type into the form: your name, email address, country, who the patient is, the condition, and your message. Your message may include health information, so please share only what is needed for a first reply.
The website also records the IP address an enquiry was sent from, to help prevent spam and misuse.
How it is used
- To pass your enquiry to Dr. Celma so he can reply to you by email
- To discuss whether treatment may be suitable, if you choose to continue
- To protect the website against spam and abuse
Your information is not sold, rented or used for advertising, and you will not be added to a mailing list.
Where it is stored and who can see it
Enquiries are stored on the web server that hosts this website, in a location that cannot be accessed from the internet, and a notification is sent by email. Only Dr. Celma and the people who administer the website for him can see them.
How long it is kept
Enquiries are kept for as long as needed to respond to you and follow up on your request, and are deleted when they are no longer needed or when you ask us to delete them.
Cookies and third parties
The website uses a single session cookie, which is needed for the contact form to work securely. It is deleted when you close your browser. No tracking or advertising cookies are used.
Fonts are loaded from Google Fonts, which means your browser connects to Google's servers. Links to Facebook open Facebook's website, where Facebook's privacy policy applies.
One video is hosted on YouTube. It is shown as a preview image, and nothing is loaded from YouTube until you press play. When you do, the video plays in YouTube's privacy-enhanced mode (youtube-nocookie.com), and Google's privacy policy applies.
Your rights
You can ask to see the information held about you, to correct it, or to have it deleted. To do so, send a request through the contact form or reply to one of Dr. Celma's emails.
Changes to this policy
If this policy changes, the updated version will be published on this page with a new date.